Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the business-to-business travel technology platform and related services (collectively, the "Service") provided by Southern Cross Traveltech PTY LTD ("SCTT", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company, travel agency, tour operator, destination management company, corporate travel department, or other legal entity ("Customer"), you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not access or use the Service.

2. Service Description

The Service is a B2B travel technology platform designed to help travel businesses and corporate travel teams manage and operate travel-related workflows. Depending on the applicable subscription plan, order form, or service agreement, the Service may include features such as:

• Travel product or inventory management;
• Booking, reservation, itinerary, or order management;
• Supplier, partner, customer, or agent management;
• API integrations with travel-related systems;
• Travel content, pricing, availability, or operational data management;
• Reporting, analytics, reconciliation, and business administration tools;
• Other features described in an applicable order form or documentation.

The Service currently does not rely on large language models to generate responses, recommendations, itineraries, or customer-facing content. If such functionality is introduced in the future, its use will be governed by updated terms, an order form, or a separate written agreement where required.

We may update, improve, modify, or discontinue parts of the Service from time to time, provided that we do not materially reduce the core functionality purchased by the Customer during an active subscription term.

3. Business Accounts and Authorized Users

3.1 Account Registration

Access to the Service requires a business account. Customer must provide accurate, current, and complete registration information and keep that information updated.

3.2 Authorized Users

Customer may permit its employees, contractors, agents, or other authorized personnel ("Authorized Users") to access and use the Service solely for Customer's internal business purposes and in accordance with these Terms.

Customer is responsible for:

• Ensuring that all Authorized Users comply with these Terms;
• Managing account permissions, roles, and access rights;
• Maintaining the confidentiality of login credentials;
• All activities that occur under Customer's account;
• Promptly removing access for any person who is no longer authorized to use the Service.

Customer must notify us promptly if it becomes aware of any unauthorized access to or use of its account.

4. Subscriptions, Fees, and Payments

4.1 Subscription Plans

The Service is offered under business subscription plans, order forms, or other written commercial agreements. The applicable plan, subscription term, fees, usage limits, payment terms, and included features will be specified in the relevant order form or agreement.

4.2 Fees and Invoicing

Unless otherwise stated in an order form, fees are payable in advance and are non-cancelable. Customer is responsible for all applicable taxes, duties, levies, or similar governmental charges, excluding taxes based on our net income.

4.3 Payment Methods

Payments may be processed through third-party payment providers or by invoice, depending on the applicable commercial arrangement. By providing payment information, Customer authorizes us and our payment providers to charge the applicable fees.

4.4 Late Payments

If any amount is not paid when due, we may, after providing reasonable notice, suspend access to the Service until the overdue amount is paid in full. We may also charge late fees or interest where permitted by law and specified in the applicable agreement.

4.5 Refunds

Except as required by applicable law or expressly stated in an order form, fees are non-refundable and non-cancelable.

5. Customer Data and Travel Information

5.1 Customer Data

"Customer Data" means any data, content, documents, records, booking details, passenger or traveler information, customer information, supplier information, pricing, inventory, itineraries, operational data, or other materials submitted to or processed through the Service by or on behalf of Customer.

Customer retains all rights, title, and interest in and to Customer Data.

5.2 License to Process Customer Data

Customer grants us a limited, non-exclusive, worldwide license to host, store, transmit, process, display, and otherwise use Customer Data solely as necessary to:

• Provide, operate, maintain, and support the Service;
• Perform integrations requested or configured by Customer;
• Prevent fraud, security incidents, abuse, or technical issues;
• Comply with applicable law;
• Enforce these Terms.

5.3 Customer Responsibilities

Customer is responsible for ensuring that:

• It has the legal right to collect, upload, disclose, and process Customer Data;
• It has provided all required privacy notices and obtained all necessary consents or permissions;
• Its use of the Service complies with applicable privacy, data protection, consumer protection, travel, immigration, payment, marketing, and security laws;
• Any personal data submitted to the Service is accurate, relevant, and limited to what is reasonably necessary.

5.4 Traveler and Passenger Data

If Customer submits traveler, passenger, guest, or end-customer information, Customer is responsible for ensuring that such information is handled in accordance with applicable data protection laws and Customer's own privacy policies.

5.5 Payment Card Data

Unless the Service expressly supports payment card processing, Customer must not submit payment card numbers, card security codes, or other sensitive payment credentials to the Service. Customer is solely responsible for compliance with applicable payment card industry requirements.

5.6 Aggregated Data

We may create and use aggregated or de-identified data derived from use of the Service for security, analytics, product improvement, benchmarking, and operational purposes, provided that such data does not identify Customer, any Authorized User, or any traveler.

6. Third-Party Suppliers and Integrations

The Service may connect with, display, or process information from third-party systems, including travel suppliers, reservation systems, payment providers, booking channels, content providers, and other business tools.

Customer acknowledges that:

• Third-party products, services, prices, availability, and content are provided by the applicable third party, not by us;
• We do not control and are not responsible for third-party availability, accuracy, cancellations, changes, delays, refunds, service quality, or fulfillment;
• Customer's use of third-party services may be subject to separate terms and conditions;
• We may suspend or modify an integration if the third-party provider changes its systems, terms, APIs, or access requirements.

Unless expressly agreed in writing, we are not the airline, hotel, carrier, tour operator, destination management company, travel agent, merchant of record, or supplier of the underlying travel services.

7. Customer Obligations and Acceptable Use

Customer and its Authorized Users must not:

• Use the Service for any unlawful, fraudulent, deceptive, or unauthorized purpose;
• Interfere with, disrupt, or attempt to compromise the security, integrity, or performance of the Service;
• Upload viruses, malware, malicious code, or harmful materials;
• Access or attempt to access accounts, systems, or data without authorization;
• Scrape, copy, reproduce, or extract data from the Service except as permitted by these Terms or an applicable agreement;
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except where prohibited by law;
• Misrepresent inventory, pricing, availability, identity, licensing, or travel documentation;
• Use the Service in violation of applicable travel regulations, supplier terms, sanctions, export controls, payment rules, or industry standards;
• Infringe the intellectual property, privacy, publicity, or other rights of any person or entity;
• Resell, sublicense, or provide unauthorized access to the Service to any third party.

We may suspend or restrict access if we reasonably believe that Customer's use of the Service violates these Terms, creates a security or legal risk, or may harm us, other customers, suppliers, travelers, or third parties.

8. Intellectual Property

8.1 Our Intellectual Property

We own all rights, title, and interest in and to the Service, including the software, platform, technology, APIs, designs, workflows, branding, documentation, improvements, and any related intellectual property rights.

Except for the limited right to use the Service under these Terms, no rights are granted to Customer.

8.2 Customer Materials

Customer owns its Customer Data, trademarks, business content, and other materials submitted to the Service.

8.3 Reports and Outputs

Subject to these Terms and payment of applicable fees, Customer may use reports, exports, operational outputs, and other materials generated through the Service for its internal business purposes.

8.4 Feedback

If Customer provides feedback, suggestions, or recommendations regarding the Service, we may use them without restriction or compensation, provided that we do not publicly identify Customer as the source without permission.

9. Confidentiality

Each party may receive non-public information from the other party that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information").

Each party agrees to:

• Use the other party's Confidential Information only to perform its obligations or exercise its rights under these Terms;
• Protect the Confidential Information using reasonable administrative, technical, and organizational safeguards;
• Not disclose the Confidential Information to any third party except to personnel, contractors, professional advisers, or service providers who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available without breach of these Terms, independently developed, lawfully received from another source, or already known without a duty of confidentiality.

A party may disclose Confidential Information if required by law, regulation, court order, or government authority, provided that it gives reasonable notice where legally permitted.

10. Service Availability and Support

We will use commercially reasonable efforts to make the Service available and to correct material defects. However, the Service may be temporarily unavailable due to maintenance, updates, third-party outages, security incidents, or circumstances beyond our reasonable control.

Any service level commitments, support hours, response times, or uptime guarantees will apply only if expressly stated in an applicable service level agreement, order form, or written agreement.

11. Warranties and Disclaimers

We warrant that we will provide the Service using reasonable skill and care.

Except as expressly stated in these Terms or a written agreement, the Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and accuracy or completeness of third-party data.

We do not warrant that:

• The Service will be uninterrupted, error-free, or completely secure;
• All defects will be corrected;
• Third-party travel content, availability, or pricing will always be accurate or current;
• Customer's use of the Service will satisfy every legal, regulatory, licensing, or industry requirement applicable to Customer's business.

12. Limitation of Liability

To the maximum extent permitted by law:

• Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or anticipated savings.
• Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the fees paid or payable by Customer to us for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, willful misconduct, or gross negligence.

13. Indemnification

Customer will defend, indemnify, and hold us harmless from and against any third-party claims, damages, liabilities, costs, and expenses arising out of or relating to:

• Customer Data or Customer's materials;
• Customer's breach of these Terms;
• Customer's violation of applicable law or third-party rights;
• Customer's travel products, services, pricing, fulfillment, cancellations, refunds, or customer communications;
• Unauthorized use of the Service under Customer's account.

We will defend, indemnify, and hold Customer harmless from third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes a third party's intellectual property rights. This obligation does not apply to claims arising from Customer Data, third-party systems, Customer's modifications, or combinations not provided by us.

14. Term, Suspension, and Termination

14.1 Term

These Terms apply from the date Customer first accesses the Service and continue for the duration of the applicable subscription term or until terminated in accordance with these Terms or an applicable agreement.

14.2 Suspension

We may suspend access to the Service if:

• Customer fails to pay amounts when due;
• Customer's use creates a security, legal, operational, or reputational risk;
• Customer materially violates these Terms;
• Suspension is required by law, government order, or third-party provider requirements.

14.3 Termination

Either party may terminate these Terms or an applicable subscription if the other party materially breaches its obligations and does not cure the breach within a reasonable notice period, where cure is possible.

Customer may stop using the Service at the end of the applicable subscription term, subject to any renewal, notice, or termination requirements in the relevant order form.

14.4 Effect of Termination

Upon termination or expiration:

• Customer's right to access and use the Service will end;
• Customer must pay all outstanding fees;
• We may delete Customer Data after a reasonable retention period, unless retention is required by law or otherwise agreed in writing;
• Provisions that by their nature should survive will continue, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and indemnification.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by updating the "Last updated" date, posting the revised Terms, or notifying Customer through the Service or by email where appropriate.

Continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms. If Customer has signed a separate written agreement or order form, that document will control to the extent of any conflict.

16. Governing Law and Disputes

These Terms will be governed by and construed in accordance with the laws of [Governing Jurisdiction], without regard to conflict of law rules.

Any dispute arising out of or relating to these Terms or the Service will be resolved in the courts or through the dispute-resolution process specified in the applicable written agreement.

17. Contact

For questions about these Terms or the Service, please contact:

Southern Cross Traveltech PTY LTD
info@sctt.net